Privacy Policy

Who We Are

GB Automotive Group LTD provides automotive services including windscreen replacement, vehicle glass work and ADAS calibration. For privacy questions, contact us at info@gbautomotivegroup.co.uk.

Information We Collect

• Name, email address and telephone number.
• Vehicle registration and details about your vehicle or issue.
• Photos or attachments you choose to upload with an enquiry.
• Messages you send to us by form, email, phone or social media.
• Basic technical information created when you visit the website, such as device and browser information.

How We Use Information

• To respond to enquiries and provide quotes.
• To book, manage and complete services.
• To keep business records and handle customer service.
• To protect the website, prevent spam and improve reliability.
• To comply with legal, accounting and insurance requirements.

Our Lawful Bases

We usually process enquiry and booking information because it is needed to take steps before entering into a contract or to perform a contract with you. We may also process information where we have a legitimate interest in operating our business, responding to customers, keeping records, protecting our services and improving the website. Some records may be kept to meet legal obligations.

Who We Share Information With

We only share information where needed for the purposes above. This may include service providers such as website hosting, email, form handling, IT support, insurers, accountants, professional advisers, payment providers, parts suppliers or legal/regulatory authorities where required.

Website form submissions are handled through Formspree. Their service may process the information you submit so it can be delivered to us.

How Long We Keep Information

We keep personal information only for as long as reasonably needed for enquiries, bookings, business records, tax/accounting, insurance and legal purposes. Enquiries that do not become bookings are normally kept for a shorter period unless we need them for follow-up or record keeping.

Your Rights

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information, and to request a copy of information you provided. You can contact us using the details above. You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your data is handled.